Help Center

FantasyPlay is India's premier free fantasy sports platform where you can create virtual teams using real players and compete in skill-based contests. Unlike other platforms, we are completely free to play with no entry fees, no cash prizes, and no monetary transactions involved.

Our platform covers multiple sports including Cricket, Football, Kabaddi, Basketball, and Hockey. Success depends entirely on your sports knowledge, analytical skills, and strategic decision-making.

Registration is simple and takes just a few minutes:

1. Step 1: Click the "Register" button and provide basic information (name, email, phone, password)
2. Step 2: Set your preferences (favorite sports, notification settings)
3. Step 3: Verify your age (18+) and accept our terms and conditions

Once registered, you can immediately start creating teams and joining contests!

Yes, absolutely! FantasyPlay is completely free to use. There are:

• No registration fees
• No contest entry fees
• No hidden charges
• No premium subscriptions
• No monetary transactions of any kind

Our platform is designed for entertainment and skill development, focusing on the joy of fantasy sports without any financial involvement.

We offer fantasy contests for five major sports popular in India:

• Cricket: IPL, International matches, domestic tournaments
• Football: ISL, Premier League, Champions League, World Cup
• Kabaddi: Pro Kabaddi League and international tournaments
• Basketball: NBA, international competitions
• Hockey: Hockey India League, international matches

Each sport has its own unique scoring system and strategies, providing diverse gaming experiences.

To update your profile:

1. Log in to your account
2. Click on your username in the top-right corner
3. Select "Profile" from the dropdown menu
4. Edit the information you want to change
5. Click "Save Changes" to update your profile

You can update your name, profile picture, favorite teams, and notification preferences. Note that your email address and phone number may require verification if changed.

To change your password:

1. Go to your Profile page
2. Click on "Account Settings"
3. Select "Change Password"
4. Enter your current password
5. Enter your new password (must be at least 8 characters)
6. Confirm your new password
7. Click "Update Password"

For security, we recommend using a strong password with a mix of letters, numbers, and special characters.

Yes, you can delete your account at any time. To do so:

1. Go to Account Settings
2. Scroll down to "Account Management"
3. Click "Delete Account"
4. Confirm your decision by entering your password
5. Click "Permanently Delete Account"

Warning: Account deletion is permanent and cannot be undone. All your teams, contest history, and achievements will be lost.

If you forgot your password:

1. Go to the login page
2. Click "Forgot Password?"
3. Enter your registered email address
4. Check your email for a password reset link
5. Click the link and create a new password

If you don't receive the email within 10 minutes, check your spam folder or contact our support team.

Creating a team is easy:

1. Choose a contest from the Contests page
2. Click "Create Team" or "Join Contest"
3. Select players within the budget constraint (100 credits)
4. Choose players for different positions as required
5. Select a Captain (2x points) and Vice-Captain (1.5x points)
6. Review your team and click "Save Team"

Remember to research player form, recent performances, and match conditions before making your selections!

Yes, you can edit your team until the contest deadline (usually when the match starts). To edit:

1. Go to "My Teams" in your dashboard
2. Find the team you want to edit
3. Click "Edit Team" (available only before deadline)
4. Make your changes
5. Save the updated team

Once the contest deadline passes, teams are locked and cannot be modified.

You can create multiple teams for most contests, but there are limits:

• Small Contests (up to 100 participants): Maximum 3 teams
• Medium Contests (100-1000 participants): Maximum 5 teams
• Large Contests (1000+ participants): Maximum 10 teams

Creating multiple teams with different strategies can increase your chances of success, but remember that each team should be unique and well-researched.

If a player in your team doesn't participate in the actual match:

• The player will score 0 points
• No substitute will be automatically assigned
• Your team will continue with the remaining players
• Captain/Vice-Captain multipliers still apply to other players

This is why it's important to check team news and player availability before the contest deadline.

If the website is loading slowly, try these steps:

1. Check your internet connection: Ensure you have a stable internet connection
2. Clear browser cache: Clear your browser's cache and cookies
3. Try a different browser: Test with Chrome, Firefox, Safari, or Edge
4. Disable browser extensions: Some extensions can slow down websites
5. Restart your device: Sometimes a simple restart helps

If the problem persists, contact our technical support team at tech@fantasyplay.site

If you're having trouble logging in:

1. Check your credentials: Ensure you're using the correct email and password
2. Try password reset: Use the "Forgot Password" option
3. Check for typos: Make sure there are no spelling errors
4. Clear browser data: Clear cookies and cache
5. Try incognito mode: Test login in a private/incognito window

If none of these work, contact our support team with your registered email address.

For mobile website issues:

1. Update your browser: Ensure you're using the latest version
2. Clear mobile browser cache: Clear data in your mobile browser settings
3. Check mobile data/WiFi: Ensure stable internet connection
4. Try desktop mode: Some features work better in desktop view
5. Restart your phone: A simple restart often resolves issues

Our website is optimized for mobile devices. If problems persist, please report the specific issue to our technical team.

Our scoring system varies by sport but follows these general principles:

• Positive actions: Runs, goals, wickets, assists, etc. earn points
• Negative actions: Getting out, own goals, etc. may deduct points
• Captain: Earns 2x points for all actions
• Vice-Captain: Earns 1.5x points for all actions
• Bonus points: Awarded for exceptional performances

For detailed scoring rules for each sport, visit our How to Play section.

Points are updated in real-time during live matches:

• Live matches: Points update every few minutes
• Final scores: Confirmed within 2 hours after match completion
• Corrections: Any scoring corrections are made within 24 hours
• Disputes: Scoring disputes are resolved within 48 hours

You can track your team's performance in real-time through the live scoring feature.

If you notice a scoring error:

1. Wait for the final score confirmation (2 hours post-match)
2. If the error persists, contact our support team
3. Provide specific details about the error
4. Include the player name, match, and expected vs. actual points
5. Our team will investigate and correct if necessary

We use official data sources and have a dedicated team to ensure scoring accuracy.

Yes, we take data security very seriously:

• Encryption: All data is encrypted using industry-standard SSL
• Secure servers: Data is stored on secure, monitored servers
• Limited access: Only authorized personnel can access user data
• No financial data: We don't collect or store any payment information
• Privacy policy: We follow strict privacy guidelines

Read our complete Privacy Policy for detailed information.

If you notice any suspicious activity:

1. Immediately change your password
2. Log out from all devices
3. Contact our security team at security@fantasyplay.site
4. Provide details about the suspicious activity
5. Follow any additional instructions from our team

We investigate all security reports promptly and take appropriate action to protect user accounts.

We are committed to responsible gaming:

• Free platform: No financial risk involved
• Age verification: Strict 18+ age requirement
• Self-exclusion: Options to take breaks or permanently close accounts
• Time limits: Tools to monitor and limit playing time
• Support resources: Links to professional help organizations

Visit our Responsible Gaming page for more information and resources.